Edwin Cruz
Open to new opportunities

IT Applications Manager
& Business Systems Leader

15+ years partnering with luxury brands like Giorgio Armani and Prada to support ERP, POS, EDI, SQL reporting, and retail operations. Bridging the gap between business needs and technical execution across supply chain, finance, and store systems.

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About

I turn complex retail systems challenges into practical, working solutions, with more than 15 years of experience across ERP, POS, EDI, SQL reporting, and Store Operations.

Strategic

Managed full application development life cycles, led cross-functional initiatives, and served as the bridge between management, developers, vendors, and business users across major retail operations.

Hands-On Expertise

Deep hands-on expertise in ERP, POS, EDI, iSeries/AS400, SAP, Oracle, SQL, reporting, and PCI-DSS compliance across finance, supply chain, and retail operations.

Work History

Giorgio Armani

Retail Systems & Support Services Manager

Jun 2015 – Present · New York, NY

Prada USA Corp

Senior Retail IS Analyst

Jan 2015 – Jun 2015 · New York, NY

Camuto Group LLC

Retail Business System Analyst

Mar 2013 – Jan 2015 · Greenwich, CT

Giorgio Armani

Business Application Analyst

Mar 2011 – Mar 2013 · New York, NY

Camuto Group LLC

Business System Analyst / Project Manager

Jan 2007 – Jun 2010 · Greenwich, CT

Skills & Systems

Adyen Payments Azure Business Intelligence Dashboard Reporting EDI ERP Systems Finance Systems iSeries / AS400 Island Pacific POS Intune LogNet Global MS Access MS Office 365 Oracle PCI-DSS Compliance Production Support SAP SDLC / Agile Shopify SQL SQL Reporting Supply Chain Systems System Integrations Vendor Management Xstore POS

Projects

POS Migration

Imagine → Island Pacific System Conversion

Led full POS/Mobile & Back Office migration at Camuto Group, managing vendors, data mapping, test scripts, and go-live coordination across all stores.

Successful multi-store rollout

EDI Integration

Major Retail EDI Implementation

Planned and implemented EDI covering order processing, shipping, and inventory, streamlining compliance and integration with enterprise systems.

Reduced processing errors

Warehouse

Warehouse Management System

Designed a pick ticket system with scanning capabilities, manager reporting, and location-based picking that resolved chronic inventory tracking issues.

Resolved inventory backlog

PCI Compliance

EMV Pin Pad Deployment

Tested and deployed EMV pin pads across all 175 Giorgio Armani retail stores to meet PCI-DSS compliance requirements on time and within budget.

175 stores compliant

Reporting

Data Reporting & Business Insights

Built reporting solutions using SQL, ODBC, and Excel to improve visibility for business users and support faster decision-making across retail, inventory, and finance workflows.

Stronger operational visibility

Omnichannel

Retail & E-Commerce Fulfillment Integration

Helped implement omni-channel capabilities that connected retail stores with e-commerce operations, improving fulfillment flow and supporting more efficient order handling across channels.

Improved cross-channel efficiency

Working with AI

AI as a professional tool

I use AI tools to speed up diagnostics, improve documentation, and work through complex technical problems more efficiently. It adds a modern edge to traditional IT analyst work without replacing practical experience and sound judgment.

System diagnostics — Used AI to analyze Windows event logs and pinpoint NVIDIA GPU driver TDR crashes as the root cause of system instability, cutting diagnosis time dramatically.

Professional branding — Used AI to support the design process, refine messaging, and accelerate portfolio development from concept to deployment.

Technical research — Evaluating emerging frameworks and tools for enterprise application use cases, using AI to synthesize vendor documentation and industry comparisons.

IT Applications Manager& Business Systems Leader